Answer the same five HR and IT questions without a ticket.

PTO, laptop, VPN, payroll date, badge. Written by your team. Served by the bot. Chicago HQ.

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Chicago office helpdesk counter

Answers

PTO, laptop, VPN, payroll date, badge. Written by your team, served by the bot.

Handoff

If it does not know, it opens a ticket with the question already in it.

Sources

Pull from the handbook you already have. You approve the draft.

Two colleagues at a Chicago desk with a headset

Renee P., Chicago logistics, 120 desks

IT stopped answering when is payday by hand. The bot cites the handbook line.

Colin Ward sat IT tickets in Chicago. Tess Nguyen writes the handbook answers.

How it goes live

  1. Point Deskbot at the handbook.
  2. Approve the five answers.
  3. Put the bot on the intranet. Tickets still exist for everything else.

Pricing

Desk

$0

50 questions a month. 1 handbook.

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Floor

$49/month

Unlimited questions. Ticket handoff. 3 handbooks.

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Campus

$129/month

SSO, named contact, 10 handbooks.

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